Catalog
Course content available in 10 languages
Conflict. Maybe you're the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime. Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control.
But if you don't want to live your life that way, then Conflict De-Escalation Techniques is for you. This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You'll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.
This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn't mean it has to bore you to death. So get ready to enjoy Conflict De-Escalation Techniques. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.
Within the course, learners can choose to view in the following languages: Arabic, Chinese (Simplified), English, Canadian French, European French, German, Italian, Japanese, Brazilian Portuguese, Latin American Spanish
Learning Objectives
In this course, participants will:
Identify common triggers and warning signs that cause workplace conversations to escalate.
Apply active listening and empathy techniques to lower tension and keep discussions constructive.
Use solution-focused language to redirect conflict toward shared goals and next steps.
Avoid communication habits that intensify disagreements or damage trust.
About this item
Members $35 Non-members $105
Course content available in 10 languages
Conflict. Maybe you're the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime. Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control.
But if you don't want to live your life that way, then Conflict De-Escalation Techniques is for you. This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You'll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.
This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn't mean it has to bore you to death. So get ready to enjoy Conflict De-Escalation Techniques. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.
Within the course, learners can choose to view in the following languages: Arabic, Chinese (Simplified), English, Canadian French, European French, German, Italian, Japanese, Brazilian Portuguese, Latin American Spanish
Learning Objectives
In this course, participants will:
-
Identify common triggers and warning signs that cause workplace conversations to escalate.
-
Apply active listening and empathy techniques to lower tension and keep discussions constructive.
-
Use solution-focused language to redirect conflict toward shared goals and next steps.
-
Avoid communication habits that intensify disagreements or damage trust.
Course/Activity Information
Members $35 Non-members $105
Estimated completion time: 0.5 hours
Course access length: 6 months upon enrollment
Awards 0.5 CFE education credits upon completion