Catalog
Tough conversations are exactly that: tough. They might involve topics that include heated opinions, arguments, or even biases. But having these conversations doesn't have to be negative, and can instead be a great way to improve your company culture. Join Diversity, Equity and Inclusion Expert Sterling de Sutter Summerville as he discusses how you can allow space to have challenging conversations within your team or organization. Sterling first reviews his tips for creating an environment that has built-in safety for all employees, then builds on this to review the elements of environments that strive for inclusion. With this foundation in place, Sterling then dives into the why conversations like this can get so heated, and what you can do during one of these conversations to maintain a safe space for all parties to express themselves. Finally, Sterling covers concepts that support safe spaces, including company culture, a sense of trust, and collective buy-in. After finishing this course, you'll be able to engage more meaningfully with those around you and help others do the same.
Learning Objectives
In this course, participants will:
Describe the elements of a psychologically safe environment for challenging workplace conversations.
Apply inclusive communication practices that support trust, respect, and open dialogue.
Manage heated or sensitive conversations in ways that allow all parties to be heard.
Connect safe-space practices to stronger culture, belonging, and collective buy-in.
About this item
Members $65 Non-members $135
Tough conversations are exactly that: tough. They might involve topics that include heated opinions, arguments, or even biases. But having these conversations doesn't have to be negative, and can instead be a great way to improve your company culture. Join Diversity, Equity and Inclusion Expert Sterling de Sutter Summerville as he discusses how you can allow space to have challenging conversations within your team or organization. Sterling first reviews his tips for creating an environment that has built-in safety for all employees, then builds on this to review the elements of environments that strive for inclusion. With this foundation in place, Sterling then dives into the why conversations like this can get so heated, and what you can do during one of these conversations to maintain a safe space for all parties to express themselves. Finally, Sterling covers concepts that support safe spaces, including company culture, a sense of trust, and collective buy-in. After finishing this course, you'll be able to engage more meaningfully with those around you and help others do the same.
Learning Objectives
In this course, participants will:
-
Describe the elements of a psychologically safe environment for challenging workplace conversations.
-
Apply inclusive communication practices that support trust, respect, and open dialogue.
-
Manage heated or sensitive conversations in ways that allow all parties to be heard.
-
Connect safe-space practices to stronger culture, belonging, and collective buy-in.
Course/Activity Information
Members $65 Non-members $135
Estimated completion time: 0.9 hours
Course access length: 6 months upon enrollment
Awards .09 CFE education credits upon completion