Catalog
Course content available in 15 languages
All of us occasionally face difficult, uncomfortable, or potentially contentious situations with our colleagues. Many times we choose to ignore the situation and hope that it will "take care of itself“ but that rarely proves to be the best approach. Fortunately, our Difficult Conversations training course will give you and your team the tools to handle these interactions as calmly and effectively as possible. We can't promise you'll enjoy having these conversations when they come up, but we can promise you'll have fun learning how to handle them. Because at The Jeff Havens Company, we offer serious solutions in a seriously funny way.
Within the course, learners can choose to view subtitles in the following languages: Arabic, Brazilian Portuguese, Canadian French, Chinese (Simplified), Croatian, English, European French, German, Greek, Hungarian, Italian, Japanese, Latin American Spanish, Romanian, Turkish
Learning Objectives
In this course, participants will:
Recognize when a difficult conversation should be addressed rather than avoided.
Prepare for sensitive workplace conversations with clear goals, facts, and empathy.
Communicate concerns calmly while maintaining professionalism and respect.
Navigate disagreement toward practical resolution and stronger working relationships.
About this item
Members $65 Non-members $135
Course content available in 15 languages
All of us occasionally face difficult, uncomfortable, or potentially contentious situations with our colleagues. Many times we choose to ignore the situation and hope that it will "take care of itself“ but that rarely proves to be the best approach. Fortunately, our Difficult Conversations training course will give you and your team the tools to handle these interactions as calmly and effectively as possible. We can't promise you'll enjoy having these conversations when they come up, but we can promise you'll have fun learning how to handle them. Because at The Jeff Havens Company, we offer serious solutions in a seriously funny way.
Within the course, learners can choose to view subtitles in the following languages: Arabic, Brazilian Portuguese, Canadian French, Chinese (Simplified), Croatian, English, European French, German, Greek, Hungarian, Italian, Japanese, Latin American Spanish, Romanian, Turkish
Learning Objectives
In this course, participants will:
-
Recognize when a difficult conversation should be addressed rather than avoided.
-
Prepare for sensitive workplace conversations with clear goals, facts, and empathy.
-
Communicate concerns calmly while maintaining professionalism and respect.
-
Navigate disagreement toward practical resolution and stronger working relationships.
Course/Activity Information
Members $65 Non-members $135
Estimated completion time: 0.8 hours
Course access length: 6 months upon enrollment
Awards 0.8 CFE education credits upon completion