Members $35 Non-members $105

Mediating conflicts is a powerful skill that every leader should master. Team members can also benefit from learning to resolve conflict that can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can help resolve conflict and improve understanding and collaboration. 

In this course, you will learn from the entertaining Cutting Edge team to listen supportively to both parties, control respectful exchanges, use questions to clarify and summarize, facilitate solutions and agree actions.

Learning Objectives

In this course, participants will:

• Explain the leader’s role in facilitating respectful and productive workplace mediation.

• Use supportive listening, questioning, and summarizing to clarify each party’s perspective.

• Guide conflicting parties toward shared understanding and practical solutions.

• Document agreed actions that support accountability and reduce future conflict.

Members $35 Non-members $105

Estimated completion time: 0.5 hours

Course access length: 6 months upon enrollment 

Awards 0.5 CFE education credits upon completion

• Contact:
  IFA Academy Administrator