Catalog
At some point, as a manager, you will likely need to have a difficult conversation, whether it is due to poor performance or conflict resolution. Did you prepare effectively? This course provides a comprehensive guide on how to plan and execute difficult conversations with confidence. By the end of the course, you will be equipped to handle these interactions calmly and effectively by preparing appropriately, setting the right environment, and understanding company policies.
Learning Objectives
In this course, participants will:
Prepare for Difficult Conversations: Learn how to properly prepare for challenging discussions by choosing the right location, gathering facts, and reviewing company policies.
Acquire Effective Communication Strategies: Understand how to approach difficult topics constructively to ensure positive outcomes for both parties involved.
Handle Challenging Interactions: Gain tools and techniques to manage challenging interactions as calmly and effectively as possible, transforming these conversations into opportunities for growth and engagement.
About this item
Members $100 Non-members $170
At some point, as a manager, you will likely need to have a difficult conversation, whether it is due to poor performance or conflict resolution. Did you prepare effectively? This course provides a comprehensive guide on how to plan and execute difficult conversations with confidence. By the end of the course, you will be equipped to handle these interactions calmly and effectively by preparing appropriately, setting the right environment, and understanding company policies.
Learning Objectives
In this course, participants will:
-
Prepare for Difficult Conversations: Learn how to properly prepare for challenging discussions by choosing the right location, gathering facts, and reviewing company policies.
-
Acquire Effective Communication Strategies: Understand how to approach difficult topics constructively to ensure positive outcomes for both parties involved.
-
Handle Challenging Interactions: Gain tools and techniques to manage challenging interactions as calmly and effectively as possible, transforming these conversations into opportunities for growth and engagement.
Course/Activity Information
Members $100 Non-members $170
Estimated completion time: 2 hours
Course access length: 6 months upon enrollment
Awards 2 CFE education credits upon completion