Catalog
Standard: Members $100 Non-members $170
Strong interpersonal communication is the foundation of every effective workplace relationship. In this comprehensive course, you'll learn how to listen actively, communicate respectfully, and build stronger, more collaborative connections. Whether you're engaging in team meetings, networking across departments, or navigating difficult conversations, this course equips you with the tools to speak clearly, listen with empathy, and influence others ethically. Through expert insights, TED talks, interactive tools, and research-backed strategies, you'll master the art of understanding others, resolving conflict, and creating meaningful conversations that drive results.
Learning Objectives
In this course, participants will:
Listen for Understanding
Differentiate between discussion and debate, and apply active listening to show respect and gain clarity.
Practice listening as a tool for fostering trust and deeper connection in the workplace.
Engage in Better Conversations
Apply the 10 principles of meaningful conversation from Celeste Headlee to enhance dialogue and collaboration.
Avoid common pitfalls like interrupting or dominating conversations.
Strengthen Interpersonal Effectiveness
Improve people skills for diverse team and cross-functional environments.
Build rapport, trust, and influence with peers, stakeholders, and clients.
Develop a Strategic Communication Plan
Map your professional network and identify key players.
Create, implement, and evaluate an ethical strategy for improving influence and collaboration.
Leverage Listening as a Leadership Tool
Understand the link between active listening and persuasive communication.
Use listening techniques to manage meetings, guide decisions, and lead more effectively.
Communicate Clearly and Confidently
Distinguish between verbal and non-verbal communication signals.
Identify communication breakdowns and apply practical techniques to resolve them.
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About this item
MEMBER-ONLY EARLY BIRD until 6/13/25: $75
Standard: Members $100 Non-members $170
Strong interpersonal communication is the foundation of every effective workplace relationship. In this comprehensive course, you'll learn how to listen actively, communicate respectfully, and build stronger, more collaborative connections. Whether you're engaging in team meetings, networking across departments, or navigating difficult conversations, this course equips you with the tools to speak clearly, listen with empathy, and influence others ethically. Through expert insights, TED talks, interactive tools, and research-backed strategies, you'll master the art of understanding others, resolving conflict, and creating meaningful conversations that drive results.
Learning Objectives
In this course, participants will:
-
Listen for Understanding
-
Differentiate between discussion and debate, and apply active listening to show respect and gain clarity.
-
Practice listening as a tool for fostering trust and deeper connection in the workplace.
-
-
Engage in Better Conversations
-
Apply the 10 principles of meaningful conversation from Celeste Headlee to enhance dialogue and collaboration.
-
Avoid common pitfalls like interrupting or dominating conversations.
-
-
Strengthen Interpersonal Effectiveness
-
Improve people skills for diverse team and cross-functional environments.
-
Build rapport, trust, and influence with peers, stakeholders, and clients.
-
-
Develop a Strategic Communication Plan
-
Map your professional network and identify key players.
-
Create, implement, and evaluate an ethical strategy for improving influence and collaboration.
-
-
Leverage Listening as a Leadership Tool
-
Understand the link between active listening and persuasive communication.
-
Use listening techniques to manage meetings, guide decisions, and lead more effectively.
-
-
Communicate Clearly and Confidently
-
Distinguish between verbal and non-verbal communication signals.
-
Identify communication breakdowns and apply practical techniques to resolve them.
-
Course/Activity Information
MEMBER-ONLY EARLY BIRD until 6/13/25: $75
Standard pricing: Members $100 Non-members $170
Estimated completion time: 2 hours
Course access length: 6 months upon enrollment
Awards 2 CFE education credits upon completion