MEMBER-ONLY EARLY BIRD until 6/13/25: $112

Standard: Members $150  Non-members $220

Conflict is inevitable—but when managed well, it can lead to growth, innovation, and stronger relationships. This course helps you build the skills to address conflict constructively, whether you’re navigating a tough conversation, managing a disruptive team dynamic, or resolving a full-scale workplace dispute. You’ll learn proven strategies for understanding conflict behavior, identifying root causes, communicating with empathy, and creating lasting resolutions. With insights from behavioral psychology, comedy-based learning, and academic research, you’ll leave equipped to handle everything from personality clashes to complex team tensions—positively and professionally.

Learning Objectives

In this course, participants will:

• Reframe Conflict as an Opportunity
  • Understand why conflict isn’t always negative—and how it can lead to better outcomes if addressed constructively.
  • Shift from avoidance to proactive engagement using practical conflict-handling tips.
• Approach Difficult Conversations with Confidence
  • Apply mindset and communication strategies to manage emotionally charged conversations.
  • Stay calm, respectful, and focused when addressing sensitive or challenging issues.
• Prevent and Resolve Conflict Effectively
  • Learn conflict resolution rules and techniques from real-world scenarios and the Cutting Edge Communication Series.
  • Focus on fixing issues, not personal frustration, and find common ground to preserve relationships.
• Apply a Research-Based Conflict Framework
  • Use a 5-step model to identify, analyze, and resolve workplace conflict.
  • Recognize different expressions of conflict and match them with the right resolution approach.
• Diagnose and Mediate Conflict at Work
  • Understand the root causes of conflict within teams and between individuals.
  • Develop strategies for mediation and rebuilding collaboration and morale.
• Manage Difficult Behaviors and Their Impact
  • Identify and address common types of toxic or disruptive behaviors.
  • Reduce the negative effects of difficult people on team performance, well-being, and communication.

MEMBER-ONLY EARLY BIRD until 6/13/25: $112

Standard pricing: Members $150  Non-members $220

Estimated completion time: 2.5 hours

Course access length: 6 months upon enrollment 

Awards 2.5 CFE education credits upon completion

• Contact:
  IFA Academy Administrator